Get in Touch

We aim to respond to all email enquiries within one business day, often sooner. During busy periods this may extend to 48 hours, but we'll always acknowledge receipt of your message. If you haven't heard from us within two business days, please check your spam folder and resend if necessary.

Not usually. We've developed secure digital processes for document submission and verification that work well for most clients. However, we're happy to arrange in-person meetings for those who prefer face-to-face consultations or have particularly complex situations requiring detailed discussion.

Yes, once we understand your specific requirements. Standard services have fixed prices listed on our Services page, but for complex cases involving imports or unusual circumstances, we provide custom quotes after reviewing the details. Quotes include a complete breakdown of our fees and estimated government charges.

That's completely normal and exactly why the initial consultation exists. Describe your situation and we'll recommend the appropriate service level. We'd rather spend time ensuring you get the right service than have you purchase something unsuitable.

Absolutely. We serve clients throughout England, Scotland, Wales, and Northern Ireland. Our office location is less relevant than our expertise with DVLA processes. Documentation can be submitted electronically, and we coordinate everything remotely. We've successfully helped clients from Aberdeen to Plymouth.

Initial enquiries and service recommendations are provided at no charge. If you need detailed document review or specific technical guidance before deciding whether to proceed, we offer paid consultation services at £85 per hour. However, for most people, the free initial discussion is sufficient to determine next steps.